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Crumpled clothes and bare shelves: As retailers like Walmart, Macy’s woo customers back, some have to clean up shop – CNBC

For some retailers in a digital age, a store’s appearance has become an afterthought. But that won’t cut it when consumers return to shops in droves.

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A man shops for clothes in Macy’s department store in Herald Square, New York.
Crumpled piles of clothes. Unpacked boxes of inventory. Half-empty shelves. And employees rushing through aisles to grab items for online orders.
That’s what some consumers are finding as they shop in stores again.
 Retailers adapted stores and workforces as more sales moved online during the pandemic. Portions of sales floors became staging areas for curbside pickup. Employees got trained to pack online orders, as well…

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